TDCX Customer Service Representative | Travel and Hospitality Account

Customer Service Representative | Travel and Hospitality Account

TDCX

C$605-726[Monthly]

On-site - Mandaluyong<1 Yr ExpHigh/Senior High SchoolFull-time

Benefits

Employee Recognition and Rewards
Performance Bonus, Holiday Gifts, Incentives
Government Mandated Benefits
13th Month Pay, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS
Insurance Health & Wellness
Health Insurance, Life Insurance, HMO
Perks Benefits
Company Equipment, Sleeping Quarters
Time Off & Leave
Sick Leave, Vacation Leave

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.
Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!
Top reasons to work with TDCX
Competitive remuneration, great perks, and performance incentives
Comprehensive medical, insurance, or social security coverage
World-class workspaces
Engaging activities and recognition programs
Strong learning and development plans for your career growth
Positive culture for you to #BeMore at work
Easy to locate area with direct access to public transport
Flexible working arrangements
Be coached and mentored by experts in your field
Join a global company, winner of hundreds of industry awards
What is your mission?
As a Support Ambassador, you will provide customer service and/or troubleshooting support through email/phone/chat to customers and offer consultative support.
You are also required to perform these job functions:
Provide friendly and efficient service to the travel community
Be a first point of contact to handle and resolve customer complaints
Respond professionally to inbound phone calls, including urgent situations
Identify and escalate issues appropriately
Compose thoughtful and accurate messages or customize prepared responses to customers through deferred channels (messaging or chat)
Research information and troubleshoot problems using available resources
Arbitrate in situations between users
Monitor and control numerous concurrent tasks in tandem
Proactively and independently work to meet targets and goals

Requirements

High School Graduate
With at least 6 months of customer service experience in the BPO industry
Must be available for a regular schedule of 40 hours a week, one that spans weekends and holidays as our customers need us. Shifts may include evening or early morning hours
Patience, empathy, and a unique ability to manage stress
Skilled and eloquent in writing
Good communication and interpersonal skills
Can work in Rockwell Business Center Sheridan, Mandaluyong City

English LanguageCustomer ServiceSchedulingProblem SolvingTeam PlayerAccount ManagementStrong Work EthicPeople SkillsInterpersonal SkillsCall Centre