A Spanish Bilingual Customer Service Representative provides high-quality support to customers in both English and Spanish. This role involves responding to customer inquiries, resolving issues, and ensuring a positive customer experience across multiple communication channels. The representative serves as a key point of contact for Spanish-speaking customers while maintaining company service standards.

Key Responsibilities

Handle customer inquiries in both English and Spanish via phone, email, chat, or in person

• Resolve customer complaints and issues efficiently and professionally
• Provide accurate information about products, services, and company policies
• Translate or clarify information for Spanish-speaking customers when needed
• Process orders, account updates, returns, refunds, or service requests
• Document customer interactions accurately in the system
• Escalate complex or unresolved issues to supervisors
• Meet performance metrics such as response time, customer satisfaction, and quality standards
• Adhere to company policies and customer service procedures