• Assist patients and healthcare providers by responding to inquiries and providing information regarding healthcare services.
• Manage and resolve patient complaints with empathy and professionalism.
• Document all interactions in the customer relationship management system.
• Educate patients on processes such as scheduling appointments and utilizing healthcare resources.
• Collaborate with healthcare teams to ensure accurate information exchange.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: 0–2 years in customer service or healthcare setting
• Skills and Competencies: Strong verbal and written communication skills
• Qualities and Traits: Empathetic, patient-focused, and detail-oriented
• Responsibilities and Duties: Ability to work in a fast-paced environment and manage multiple tasks
• Working Conditions: Availability to work flexible hours, including evenings and weekends