• Respond promptly and professionally to customer inquiries via phone, email, chat, or in person.
• Provide accurate information regarding products, services, policies, and promotions.
• Resolve customer issues efficiently, ensuring a positive experience.
• Process orders, forms, applications, and service requests accurately.
• Maintain detailed records of customer interactions and transactions in the CRM system.
• Escalate complex issues to the appropriate department or supervisor as needed.
• Follow up with customers to ensure their issues have been resolved.
• Meet or exceed performance metrics such as response time, resolution rate, and customer satisfaction scores.
• Participate in ongoing training to improve product knowledge and service quality.
• Contribute to team goals and assist colleagues when needed.

Requirements

• SHS Graduate OR College Graduate
• with atleast 3-5 years of experience
• without experience are welcome to apply