This company is one of the IT companies that is providing IT Consultancy. They have been in the industry for almost 59 years

Position: Customer Service Associate

Company Industry: IT Company

Location: Taguig City

Salary Offer: Php25,000-Php30,000

Work Schedule: Shifting Schedule

Work Set Up: Onsite

• Bachelor’s Degree of any course.
• Fresh Graduates can apply
• With at least 2-3 years customer service experience is an advantage
• Amenable to attend interviews
• Willing to work either in Pasay or Taguig
• Can start as soon as possible

Responsibilities:

• Handle incoming calls, emails, or chat messages to provide information about products, services, and company policies
• Assist customers with placing orders, tracking shipments, processing returns, and updating account information.
• Provide guidance and assistance to customers even after the completion of sales transactions.
• Collect and relay feedback or suggestions to management for continuous service improvement.
• Collaborate with sales, logistics, and technical teams to ensure timely resolution of customer needs.

Recruitment Process: (Online)

1.  Initial Interview
2.  Second Interview
3.  Final Interview
4.  Job Offer