• Respond to customer inquiries via phone, email, and chat in a friendly and professional manner.
• Assist customers with product information and provide solutions to their issues.
• Maintain a high level of product knowledge to effectively help customers.
• Document customer interactions and feedback accurately in the customer relationship management system.
• Collaborate with team members to improve service and customer satisfaction.

Requirements

• Educational Qualifications: High School Diploma or equivalent preferred.
• Experience Level: 0–2 years in a customer service role.
• Skills and Competencies: Excellent communication and interpersonal skills.
• Qualities and Traits: Positive attitude and a strong desire to help others.
• Working Conditions: Comfortable working in a fast-paced environment.