• Act as a primary point of contact for customers seeking assistance with inquiries and issues.
• Resolve customer complaints efficiently and effectively, aiming to achieve high satisfaction.
• Provide accurate information regarding products and services to customers.
• Document and track customer interactions in the customer relationship management (CRM) system.
• Collaborate with team members to improve customer service processes and effectiveness.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Skills and Competencies: Strong customer service orientation
• Skills and Competencies: Proficiency in English language communication
• Qualities and Traits: Excellent interpersonal skills and a friendly demeanor
• Qualities and Traits: Ability to work effectively under pressure

Account:

• Voice and Non-Voice (assignment will depend on your qualifications)