Description

• Act as the primary point of contact for customer inquiries and provide prompt and accurate responses.
• Manage and resolve customer complaints effectively while maintaining a high level of customer satisfaction.
• Document customer interactions and feedback in the company's CRM system.
• Collaborate with other departments to ensure customer needs are met.
• Participate in training and development programs to enhance customer service skills.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field.
• Experience Level: 10+ years of experience in customer service or related roles.
• Skills and Competencies: Excellent communication and interpersonal skills.
• Skills and Competencies: Strong problem-solving abilities and conflict resolution skills.
• Qualities and Traits: Empathetic and patient demeanor when handling customer issues.