Description

• Assist patients and healthcare providers with inquiries regarding services and coverage.
• Manage a high volume of incoming calls and provide exceptional customer service.
• Resolve issues and complaints effectively while maintaining patient confidentiality.
• Document and track all interactions through the customer management system.
• Collaborate with healthcare teams to ensure accurate information is provided to patients.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: 0–2 years
• Skills and Competencies: Strong customer service skills, proficiency in English, effective problem-solving abilities, experience in a call center environment
• Qualities and Traits: Empathetic, excellent communication skills, detail-oriented, ability to work in a fast-paced environment
• Working Conditions: Office-based with potential for remote work; requires flexibility in hours