Description

• Provide top-notch customer support via multiple channels (phone, email, and chat).
• Assist customers with inquiries and issues related to products and services.
• Document customer interactions and feedback to improve service quality.
• Collaborate with team members and other departments to resolve complex customer issues.
• Maintain up-to-date knowledge of company products and services to provide accurate information.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: 1–3 years of experience in customer support.
• Skills and Competencies: Strong communication and problem-solving skills.
• Qualities and Traits: Empathetic, patient, and able to handle challenging situations.
• Responsibilities and Duties: Ability to work in a fast-paced environment and manage multiple priorities.
• Working Conditions: May require occasional evening or weekend shifts.