Description

• Provide exceptional customer service by addressing inquiries and resolving issues related to healthcare services.
• Assist customers in navigating their healthcare options and benefits.
• Handle a high volume of inbound and outbound calls professionally.
• Promote and sell healthcare products and services, guiding customers through the sales process.
• Document interactions and maintain accurate records of customer communications.

Requirements

• Educational Qualifications: High School Diploma or equivalent preferred.
• Experience Level: No prior experience required; training will be provided.
• Skills and Competencies: Strong English language proficiency; excellent customer service skills.
• Skills and Competencies: Familiarity with call center operations.
• Skills and Competencies: Ability to effectively communicate sales pitches and closure techniques.
• Qualities and Traits: Empathetic, patient, and able to handle stressful situations professionally.
• Working Conditions: Fast-paced office environment, may require working evenings or weekends.