• Assist customers with inquiries and provide excellent service to enhance their experience.
• Handle customer complaints and resolve issues in a professional manner.
• Communicate effectively with customers via phone, email, and chat.
• Document customer interactions and feedback for continuous improvement.
• Collaborate with team members to meet performance goals and improve service processes.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field (or equivalent experience)
• Experience Level: 0-2 years (fresh graduates are welcome)
• Skills and Competencies: Strong customer service skills
• Skills and Competencies: Excellent English language proficiency
• Skills and Competencies: Effective communication and problem-solving skills
• Qualities and Traits: Team player with strong interpersonal skills
• Experience Level: Experience in a call center environment is a plus