Customer Service Representative

CreaThink Solutions Inc

₱15-20K[Monthly]

Remote<1 Yr ExpBachelorFull-time

Open Country：Philippines

Language Requirements：English

This remote job is open to candidates in specific countries. Please confirm if you want to continue despite potential location restrictions

Develop and deliver training programs for new and existing team members on product knowledge, communication skills, leadership and customer service excellence.
Assess training needs and identify areas that require additional training.
Collaborate with management or clients and other departments to stay up-to-date on product specifics,new features, and promotions.
Identify and address performance gaps through targeted training.
Create and maintain training materials such as presentations, handouts, and e-learning Modules and surveys.
Create and submit training reports to the stakeholders.
Evaluate the effectiveness of training programs and make improvements as needed.
Stay up-to-date on industry trends and best practices in product training and incorporate them into our training programs.

Proven experience as a Product Trainer or a similar role
Excellent communication, presentation, and interpersonal skills
Strong knowledge of adult learning principles and training methodologies
Ability to design and develop training programs
Ability to deliver engaging and effective training sessions to employees and customers
Strong organizational and time management skills
Bachelor's degree in a related field

English LanguageCustomer ServiceProblem SolvingTeam PlayerCall CentreOrganizational Skills