Description

• Provide exceptional customer service by responding promptly to customer inquiries.
• Assist customers with product information, issues, and complaints via phone, email, or chat.
• Maintain customer records and update information in the company database.
• Collaborate with sales teams to address customer needs and enhance overall satisfaction.
• Identify opportunities for upselling and cross-selling products and services.

Requirements

• Educational Qualifications: High School diploma or equivalent preferred
• Experience Level: 0–2 years
• Skills and Competencies: Proficient in English language; strong interpersonal skills.
• Skills and Competencies: Experience in customer service and call centre environment is a plus.
• Qualities and Traits: Excellent communication and people skills.
• Qualities and Traits: Strong work ethic and ability to multitask.
• Technical Skills: Basic understanding of sales pipeline processes and familiarity with Salesforce is advantageous.