Travel Customer Service Representative (Non-Voice)

Crescendo Staffing and Business Consulting Inc.

C$467-701[Monthly]
On-site - Quezon CityNo Exp RequiredBachelorFull-time
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Job Description

Benefits

  • Employee Recognition and Rewards

    Equity Incentive Plan, Commission, Performance Bonus

  • Government Mandated Benefits

    13th Month Pay, Employee Loan, Pag-Ibig Fund, Paid Holidays

  • Professional Development

    Job Training

  • Time Off & Leave

    Sick Leave, Vacation Leave

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We are looking for detail-oriented and customer-focused individuals to join our Travel Account (Non-Voice) team. This role primarily handles customer concerns through chat and email related to travel bookings, reservations, and inquiries—no phone calls required.


Key Responsibilities:

  • Handle customer inquiries via chat and email regarding flights, hotels, car rentals, and travel packages
  • Assist customers with booking modifications, cancellations, refunds, and rebookings
  • Provide accurate travel information, policies, and fare rules
  • Resolve customer concerns efficiently while meeting quality and productivity standards
  • Document interactions clearly and update customer records in the system
  • Coordinate with internal teams to ensure timely resolution of issues


Qualifications:

  • Must be College Graduate
  • With or without BPO experience (travel account experience is an advantage)
  • Good written English communication skills
  • Basic computer and typing skills
  • Ability to multitask and work in a fast-paced environment
  • Willing to work on shifting schedules, weekends, or holidays
Customer ServiceEnglish Language
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Mark Christian de Guzman

HR OfficerCrescendo Staffing and Business Consulting Inc.

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Working Location

Bridgetowne Destination Estate. Eulogio Rodriguez Jr. Ave, Quezon City, Metro Manila, Philippines

Posted on 07 January 2026

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