Responsible for providing excellent support to customers by addressing inquiries, resolving complaints, and ensuring a positive customer experience. The role involves communicating with customers through various channels, maintaining accurate records, and supporting company policies and procedures.

Key Responsibilities

Respond to customer inquiries via phone, email, chat, or in person

• Resolve customer complaints and issues in a timely and professional manner
• Provide accurate information about products, services, and company policies
• Process orders, returns, refunds, or account updates
• Maintain and update customer records in the system
• Escalate complex issues to supervisors when necessary
• Follow company guidelines and customer service standards
• Work collaboratively with team members to improve customer satisfaction