Customer Service Representative
Caldwell Communications Consultancy Philippines
Job Description
Benefits
Allowances
Medical Reimbursement
Employee Recognition and Rewards
Commission, Performance Bonus
Government Mandated Benefits
13th Month Pay, Employee Loan, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS
Insurance Health & Wellness
HMO
Professional Development
Job Training
Time Off & Leave
Bereavement Leave, Compassionate Leave, Family Medical Leave, Sick Leave, Vacation Leave
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
- Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
- Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
- Amenable to working onsite(office-based)
- Filipino Citizen, or hold relevant residence status
- Completed High school (old or new curriculum)
- Good to excellent in verbal, listening, and communication skills.
- with BPO experience is a plus but NOT required
Daniel Cortez
HR ManagerCaldwell Communications Consultancy Philippines
Active today
Working Location
135 West Ave, Project 7, Quezon City, 1105 Metro Manila, Philippines
Posted on 20 October 2025
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