• Assist customers by answering inquiries and resolving issues promptly.
• Provide product information and support through various channels, including phone, email, and chat.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Document customer interactions in the company’s database for future reference.
• Collaborate with team members to improve customer service processes and increase customer satisfaction.

Requirements

• Educational Qualifications: Bachelor’s degree or in pursuit of relevant qualification.
• Experience Level: with/without years of experience in customer service.
• Skills and Competencies: Excellent English language skills and strong interpersonal abilities.
• Qualities and Traits: Strong work ethic and a commitment to customer service excellence.
• Technical Skills: Proficiency in using customer service software and database systems.