• Respond to customer inquiries via phone, email, and chat to resolve issues and provide information.
• Maintain a high level of customer satisfaction through effective communication and problem-solving.
• Document customer interactions and update account information in the company database.
• Collaborate with team members to improve support processes and enhance customer experience.
• Assist in the training of new customer service team members as needed.

Requirements

• Educational Qualifications: At least Senior High/High School Graduate
• Experience Level: 6months
• Skills and Competencies: Proficient in English Language, Customer Service, Salesforce
• Skills and Competencies: Familiarity with Sales Pipeline and Call Centre operations
• Qualities and Traits: Strong people and interpersonal skills
• Skills and Competencies: Excellent problem-solving abilities