Description

• Provide exceptional customer service by addressing inquiries and resolving issues efficiently.
• Communicate effectively with customers via phone, email, and chat.
• Maintain detailed records of customer interactions and transactions.
• Assist in onboarding new customers and provide product knowledge as needed.
• Collaborate with team members to enhance customer satisfaction and improve services.

Requirements

• Educational Qualifications: Diploma in a relevant field preferred.
• Experience Level: 0–2 years of customer service experience.
• Skills and Competencies: Proficient in English language; strong customer service skills; experience in call centre operations is a plus.
• Qualities and Traits: Excellent communication and interpersonal skills; patience and empathy towards customers.
• Working Conditions: Must be flexible to work in shifts, including evenings and weekends.