• Responsible for delivering outstanding customer service
• Upbeat, outgoing, motivated persons, with the entrepreneurial spirit needed. 
• Ensures customer satisfaction and loyalty by assisting and resolving a wide variety of customer requests, inquiries and complaints.
• Handles inbound calls on the first call, through the use of proactive customer service and call control techniques and proven troubleshooting procedures
• Creates an exceptional experience for the customer by using professional customer service techniques, personalizing and focusing on adding value to the call
• Retains existing customer/services through the use of proactive customer service/consulting techniques and enabling customers to perceive value in the service
• Consistently improving product knowledge and understanding, participating in ongoing training in keeping with changing business strategies
• Manipulate systems and escalate issues to the appropriate personnel for final resolution

• At least 1 year(s) of working experience in the related field is required for this position.
• Candidate must possess at least a Bachelor's/College Degree on Nursing.
• Non-Executive specializing in Healthcare - Nurse/Medical Support and Assistant or equivalent.
• Required skill(s): Customer Service Experience, Nursing Experience both clinical/hospital background.
• Required certification(s): PH/US active licenses.
• Required language(s): English.

Additional Requirements

Education and Experience

• Must possess strong interpersonal techniques: is positive, pleasant, respectful and customer focused
• Must possess a good command of the English language, including excellent enunciation and grammar
• Ability to retain detailed important information and/or instruction
• Ability to solve complex problems in a Customer Service oriented environment
• Ability to comprehend, capture and interpret basic customer information
• Ability to exercise emotional sensitivity to customer needs and challenges
• Professional attitude, enthusiastic and reliable. Sound knowledge of telephone etiquette
• BS Nursing Graduate
• Has active licence/s for both PH/US (any state)
• Must have 1 year clinical/hospital experience
• Working Details
• Must be flexible and willing to work irregular hours including evenings, weekends, public holidays and any work schedule required to satisfy client and customer needs in a 24/7 work environment
• Amenable to work in Quezon City site

Temporary WFH opportunity