We are hiring experienced Customer Service Representatives for Collections who are confident, persuasive, and target-driven. The role involves reaching out to customers with overdue payments, negotiating repayment arrangements, and ensuring positive customer experiences while recovering funds.

Key Responsibilities:

• Make outbound collection calls to customers with past-due accounts.
• Negotiate payment terms and set up repayment plans.
• Handle account inquiries and provide accurate billing information.
• Maintain proper documentation of customer interactions and agreements.
• Achieve collection targets while following compliance and company policies.

• At least a High School Graduate
• Minimum of 6 months outbound collections experience in a BPO setting
• Excellent communication and negotiation skills
• Ability to work night shifts and perform under pressure
• Strong customer service orientation and attention to detail