Respond promptly to client inquiries via phone calls, Facebook Messenger, Instagram, WhatsApp, and email.

Assist clients in booking, rescheduling, or canceling appointments.

Provide accurate information about treatments, services, pricing, and promotions.

Handle complaints or concerns professionally, escalating to management when necessary.

Follow up with clients after consultations or treatments to ensure satisfaction.

Maintain and update client records in CRM or booking systems.

Promote clinic services, packages, and products through social media messaging.

Coordinate with internal teams (nurses, aestheticians, and admin) to ensure smooth online service delivery.

Monitor social media channels for messages, comments, and inquiries to maintain high responsiveness.