Customer Service Representative | Personal & Business Banking Account | Clark

Sutherland Philippines

C$490-612[Monthly]
On-site - Pampanga1-3 Yrs ExpHigh/Senior High SchoolFull-time
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Job Description

Description

  • You will take inbound calls from customers or clients.
  • Conduct issue identification and problem solving to meet the customer needs and satisfaction.
  • You must provide customers with cutting-edge service in a friendly, confident, and knowledgeable manner.
  • Conduct data entry, documentation, and case management.
  • You must achieve and maintain required metrics and goals.

Requirements

  • High school diploma or GED
  • Demonstrated ability to perform at a high level, to support our high volume of inbound calls
  • Excellent verbal and written communication skills; proficient reading skills required
  • Multi-tasking skills, showcased through the use of several applications
  • Experience in the finance industry is preferred but not required.
  • At least 2 years call center experience or any relevant experience
Customer ServiceEnglish LanguageProblem Solving
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Irene Nuguid

LeadSutherland Philippines

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Work Location

Sutherland, G/F, Mon Tang Ave., Mon Tang Ave., Angeles, Pampanga, Philippines

Posted on 25 April 2025

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