Description

• Provide exceptional customer service by addressing inquiries and resolving issues promptly.
• Maintain a thorough understanding of company products and services to assist customers effectively.
• Collaborate with team members to ensure customer satisfaction and retention.
• Document customer interactions and update account information accurately.
• Adhere to company policies and procedures to maintain compliance and quality standards.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: 1–2 years Call Center/Insurance/Finance Experience
• Skills and Competencies: Proficiency in English Language, strong Customer Service skills, excellent Problem-Solving abilities
• Responsibilities and Duties: Experience in Call Center environment preferred
• Qualities and Traits: Strong communication skills, patience, and empathy
• Working Conditions: Ability to work in a fast-paced, team-oriented environment