• Manage customer inquiries and provide timely and accurate responses.
• Assist customers with product selections and resolve any issues they may encounter.
• Maintain a high level of customer satisfaction by providing exceptional service.
• Document customer interactions comprehensively for follow-up actions.
• Collaborate with team members to improve service processes and enhance customer experience.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field or equivalent experience.
• Experience Level: Fresh Graduate or 0–2 years of relevant experience.
• Skills and Competencies: Proficiency in English Language, excellent interpersonal skills, and a strong work ethic.
• Responsibilities and Duties: Experience in customer service is a plus but not mandatory.
• Qualities and Traits: Must be a team player with a positive attitude and willingness to learn.
• Technical Skills: Basic computer skills and familiarity with customer service software are advantageous.