Description

• Respond to customer inquiries via phone, email, and chat in a professional manner.
• Resolve customer complaints and issues promptly and effectively.
• Maintain customer records and update account information as necessary.
• Collaborate with team members to improve service delivery and customer satisfaction.
• Schedule appointments and manage customer follow-ups.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: 0–2 years experience in customer service or similar roles.
• Skills and Competencies: Strong problem-solving and organizational skills.
• Qualities and Traits: Excellent interpersonal and communication skills.
• Skills and Competencies: Proficiency in the English language and technical skills.
• Responsibilities and Duties: Strong work ethic and a commitment to customer satisfaction.
• Skills and Competencies: Ability to work effectively in a call center environment.