Customer Service Representative / Non-Voice Agent
Sapient Global Services
Job Description
Benefits
Government Mandated Benefits
13th Month Pay, Employee Loan, Pag-Ibig Fund, Paid Holidays, Philhealth
Insurance Health & Wellness
Health Care On-Site, Health Insurance, HMO
Perks Benefits
Employee Discount, Free Meals, Gym Membership, Parking Space, Retirement Plan
Time Off & Leave
Bereavement Leave, Birthday Leave, Family Medical Leave, Sick Leave, Special Leave for Women, Vacation Leave
Work-Life Balance
Dependent Care
Description
- Provide exceptional customer service via phone, email, and chat.
- Assist customers with inquiries, issues, and product information.
- Maintain accurate records of interactions and transactions.
- Resolve complaints effectively and efficiently.
- Meet performance metrics and contribute to team goals.
- Follow company policies and procedures.
- Participate in training and development programs.
Requirements
- Educational Qualifications: High/Senior High School diploma required.
- Experience Level: No prior experience needed; training will be provided.
- Skills and Competencies: Conversant in English, exceptional customer service skills, and strong problem-solving abilities.
- Working Conditions: Office-based environment with both full-time shifts available.
- Qualities and Traits: Good communication skills, patience, adaptability, and a positive attitude.
Sapient Careers
RecruiterSapient Global Services
More than ten replies today
Working Location
Current latitude and longitude 14.654456872040134, 121.03517904428743
Posted on 27 June 2025
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