Customer Service Representative

Metacom Business Process Outsourcing Solution Inc.

C$422-539[Monthly]
On-site - MuntinlupaNo Exp RequiredDiplomaFull-time
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Job Description

Benefits

  • Employee Recognition and Rewards

    Performance Bonus, Incentives

  • Government Mandated Benefits

    13th Month Pay, Pag-Ibig Fund, Philhealth, SSS/GSIS

  • Insurance Health & Wellness

    HMO

  • Professional Development

    Job Training

  • Time Off & Leave

    Vacation Leave

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Key Responsibilities:

  • Handle inbound voice calls from international healthcare members and providers professionally and efficiently
  • Assist callers with benefits inquiries, eligibility verification, claims status, billing concerns, and general account information
  • Provide accurate, clear, and empathetic responses, especially when dealing with sensitive healthcare-related concerns
  • Document call interactions thoroughly and accurately in the system
  • Meet or exceed quality, productivity, and customer satisfaction metrics
  • Escalate complex or unresolved issues to the appropriate department when necessary
  • Maintain up-to-date knowledge of healthcare processes, policies, and tools through ongoing training

Qualifications:

  • With good to excellent English communication skills
  • Tech-savvy and comfortable navigating multiple systems
  • Strong customer service orientation and problem-solving skills
  • Willing to work onsite, night shift, and shifting schedules
  • Can start ASAP

Why Join Us?

  • Competitive salary and benefits
  • Paid training provided
  • Career growth opportunities in the healthcare BPO industry
  • Supportive and professional work environment


•College Graduate with or without experience

•Completed 2 years in College with 6 months work experience

•Above Average English communication skills

•Good interpersonal skills

•Analytical and problem solving skills

•Good comprehension skills

•Basic knowledge with MS Office

•Willing to work on weekends and holidays

English LanguageCustomer ServiceProblem SolvingTeam PlayerTechnical SkillsOrganizational SkillsCall Centre
Preview

Micaela Suarez

HR ManagerMetacom Business Process Outsourcing Solution Inc.

Reply 2 Times Today

Working Location

Plaza E Building. Axis One, Northgate Cyberzone Filinvest Ave, Muntinlupa, Metro Manila, Philippines

Posted on 09 January 2026

Metacom Business Process Outsourcing Solution Inc.

Unfinanced / Angel

501-1000 Employees

BPO & Call Center

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Metacom BPO Solutions, Inc.

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