Description

Customer Service Role Health Care Account (Alabang)

• Assist customers with inquiries and provide accurate information about products and services.
• Resolve customer issues promptly and effectively, ensuring a positive experience.
• Document customer interactions and maintain up-to-date records of issues and resolutions.
• Collaborate with team members to enhance service quality and improve processes.
• Engage in ongoing training to enhance product knowledge and customer service skills.
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Requirements

• Educational Qualifications: 2 years course or 2 years undergrad are welcome
• Experience Level: No prior experience required, but customer service experience is a plus.
• Skills and Competencies: Strong proficiency in English language; excellent customer service skills.
• Skills and Competencies: Knowledge or experience in health care is a plus.
• Qualities and Traits: Patience, empathy, and strong problem-solving abilities.
• Working Conditions: Ability to work in a fast-paced environment and adapt to changing circumstances.