Client Profile: A leading Indian multinational BPO company that provide services in Information technology and business consulting for over 44 years in the industry.

Position: Customer Service Representative

Industry: BPO Company

Salary: Php20,000 – Php30,000

Location: Clark Pampanga

Schedule: Shifting Schedule

Work Set up: Work on site

Benefits:

Government mandated Benefits

HMO

13th month pay

Sick Leave Credits

Vacation Leave Credits

Job Requirements:

• Bachelor’s Degree Holder
• Open for Undergraduates
• At least 1 year of work experience as Customer Service Representative in BPO industry
• Willing to work on site
• Amenable to work at shifting schedule

Job Responsibilities:

• Handle inbound and outbound calls, messages, and emails.
• Assist customers with product and service inquiries in a professional and timely manner.
• Develop and maintain strong relationships with customers and clients.
• Manage and resolve escalated issues by coordinating with internal teams.
• Maintain high customer satisfaction by providing excellent support and service.

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Recruitment Process: Online and Face to Face

Initial interview

Final interview

JOB OFFER