Customer Service Representative
Metacom Business Process Outsourcing Solution Inc.
Job Description
Benefits
Employee Recognition and Rewards
Performance Bonus, Annual Appraisal, Incentives
Government Mandated Benefits
13th Month Pay, Employee Loan, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS
Insurance Health & Wellness
HMO
Time Off & Leave
Sick Leave, Vacation Leave
Description
- Provide prompt and professional responses to customer inquiries.
- Resolve customer issues and complaints efficiently.
- Maintain detailed records of conversations and transactions.
- Collaborate with team members to enhance service quality.
- Assist in product knowledge and guide customers in usage.
- Ensure customer satisfaction and retention through exceptional service.
Requirements
- Educational Qualifications: Bachelor’s degree in Business, Communications, or a related field.
- Experience Level: Less than 1 year of experience in a customer service or call center role.
- Skills and Competencies: Proficient in call center operations, sales pipeline management, and customer service principles. Strong command of the English language, along with effective problem-solving skills.
- Working Conditions: Fast-paced office environment with potential for variable hours.
- Qualities and Traits: Strong team player, adaptable, with excellent communication skills and resilience under pressure.
Elizabeth Agapito
HR ManagerMetacom Business Process Outsourcing Solution Inc.
Reply 2 Times Today
Working Location
WNS. C2GQ+468, Muntinlupa, Metro Manila, Philippines
Posted on 05 August 2025
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