• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Assist customers in troubleshooting technical issues and provide timely solutions.
• Document customer interactions accurately in the database.
• Collaborate with team members to enhance customer service processes.
• Participate in training sessions to keep up with product updates and service protocols.
• Maintain a positive and empathetic attitude toward customers at all times.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: 0-2 years of experience in customer service.
• Skills and Competencies: Strong English language proficiency and interpersonal skills.
• Skills and Competencies: Proficient in digital marketing and call center operations.
• Qualities and Traits: Excellent team player with strong technical skills.
• Responsibilities and Duties: Able to work in a fast-paced environment and adapt to changing needs.
• Working Conditions: May require weekend or holiday shifts based on business needs.