Call Center Agent

RSD Human Resource Management Consultancy

C$479-599[Monthly]
On-site - Manila<1 Yr ExpHigh/Senior High SchoolFull-time
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Job Description

Description

  • Respond to customer inquiries via phone, chat, or email.
  • Provide accurate information and resolve issues efficiently.
  • Maintain a positive and professional demeanor.
  • Document interactions and update customer records.
  • Collaborate with team members to improve service quality.
  • Meet performance targets and service level agreements.

Requirements

  • Educational Qualifications: Must have completed High/Senior High School.
  • Experience Level: Less than 1 year of experience in a call center environment is preferred.
  • Skills and Competencies: Excellent communication skills, problem-solving abilities, and familiarity with CRM software.
  • Responsibilities and Duties: Answer inbound calls, assist customers with inquiries, and document interactions.
  • Working Conditions: Office or remote work setting; may require shifts.
  • Qualities and Traits: Strong interpersonal skills, patience, and a positive attitude.
English LanguageCustomer ServiceSales Pitching and ClosurePeople SkillsInterpersonal Skills
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Maricel Viovicente

Career Architect IIRSD Human Resource Management Consultancy

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Working Location

10th Floor, Cyberpark Tower 1

Posted on 31 July 2025

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