• Provide exceptional customer support through various communication channels including phone, email, and chat
• Assist customers with inquiries, product information, and issue resolution in a timely manner
• Maintain accurate customer records and support ticket documentation
• Collaborate with team members to improve service processes and enhance customer satisfaction
• Handle customer complaints and provide appropriate solutions within company guidelines

Requirements

• Educational Qualifications: High school diploma or equivalent preferred
• Experience Level: Entry-level (0–2 years)
• Skills and Competencies: Strong communication skills, proficiency in English, and a customer-focused attitude
• Qualities and Traits: Patience, empathy, and the ability to work under pressure