We are hiring experienced and customer-oriented individuals to join our Telco Account team. As a CSR, you will handle voice-based customer interactions, resolve inquiries, and provide excellent support for telecommunications services.

Qualifications:

• At least High School Graduate or K-12 Graduate
• At least 6 months of Voice Call Center experience required (Voice Only)
• Highly preferred: 1 year of CCE (Customer Contact Experience)
• Telco or Financial account background is an advantage
• Strong communication and problem-solving skills
• Amenable to work onsite with shifting schedules

Key Responsibilities:

• Answer inbound and/or make outbound calls to assist customers with telco services
• Handle account inquiries, billing concerns, troubleshooting, and service requests
• Provide clear, accurate, and timely solutions to customer issues
• Escalate complex cases while maintaining professionalism and compliance
• Accurately record and update customer interactions in the system
• Meet performance metrics including quality, productivity, and customer satisfaction

Why Apply Through Us?

• Official Recruitment Partner of Foundever
• We’ll help you highlight your persuasive skills and sales potential
• Ongoing support, from endorsement to your first day on the job
• Opportunity to grow in a leading Telco account