• Assist customers with inquiries, providing accurate information and solutions.
• Resolve customer complaints efficiently and professionally to ensure satisfaction.
• Support the sales team with back office tasks and maintain the sales pipeline.
• Collaborate with team members to improve customer experience and service delivery.
• Maintain detailed records and logs of customer interactions for future reference.

Requirements

• Educational Qualifications: Bachelor's degree in a relevant field or equivalent experience
• Experience Level: 0–2 years of customer service experience preferred
• Skills and Competencies: Strong customer service skills, team player, strong work ethic
• Responsibilities and Duties: Capable of supporting back office processes and sales management
• Qualities and Traits: Exceptional interpersonal skills and a positive attitude