Customer Service Representative l Local Account & Dayshift
Transec BPO Solutions Inc.
Job Description
Benefits
Employee Recognition and Rewards
Performance Bonus
Insurance Health & Wellness
Life Insurance, HMO
Perks Benefits
Annual Company Trip, Sleeping Quarters
Professional Development
Job Training
Time Off & Leave
Birthday Leave, Sick Leave, Vacation Leave
Description
- Answer incoming calls from customers ranging from product information, price inquiries, complaints, delivery follow-ups, etc.
- Accurately log all incoming calls in the CRM (customer relationship management) system for proper documentation.
- Efficiently and effectively identify concerns and provide the necessary solutions where applicable.
- Coordinate with several branches and departments to resolve customer concerns and/or requests.
- Ensure pending concerns are attended to in a timely manner and escalate as needed.
Requirements
- Must have at least 6 months experience in customer service.
- Basic knowledge in using Microsoft Word and Excel.
- Understandable writing and speaking skills in both English and Filipino.
Patricia Nicole Rosales
Recruitment SpecialistTransec BPO Solutions Inc.
Working Location
31st Floor, One Corporate Centre, Julia Vargas Avenue, Meralco Ave, Ortigas Center, Pasig, Metro Manila, Philippines
Posted on 26 April 2025
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