We’re looking for a Customer Service Representative with 1 - 5 years experience to handle calls and email requests, raise and track work orders, coordinate urgent tasks with contractors, and process invoices and job tickets.

This role supports the timely follow-through of jobs and ensures tasks are completed and closed in line with agreed KPIs.

Why Cooee

-At Cooee, we believe in human connection and in the power of potential. We aim to create a workplace where people can grow into their strengths, supported by a team culture built on trust, clarity, and shared purpose.

What You’ll Be Working On:

• Handle inbound and outbound calls and respond to email queries
• Interpret and validate client requests, then action the appropriate service response
• Raise work orders and coordinate urgent jobs with contractors
• Process invoices, sign-off tickets, and insurance documentation
• Capture and update data accurately in internal systems
• Communicate clearly with clients, contractors, and internal teams
• Track, follow up, and close outstanding jobs within agreed KPIs
• Participate in system improvements and team development activities

What We’re Looking For:

• 1–5 years of customer service experience (phone and email support)
• Strong verbal and written communication skills
• Good problem-solving and people skills
• High attention to detail and accuracy with documentation
• Basic knowledge of Microsoft Office (Outlook, Excel, Word)
• Able to prioritize, multitask, and manage time efficiently
• Can work independently and collaborate well with a team
• Experience in customer service is a plus (especially in admin-heavy support roles)

Job Details

• Job Type: Full-time
• Work Setup: Onsite
• Location: Bldg. 2, 2nd Floor, Nelly Garden, Jaro, Iloilo City