Description

• Provide technical support for customers via phone, email, and chat.
• Assist in troubleshooting technical issues efficiently to ensure customer satisfaction.
• Document customer interactions and maintain detailed records of service requests.
• Work collaboratively with technical teams to resolve complex issues.
• Educate customers on troubleshooting techniques and software usage.

Requirements

• Educational Qualifications:High School Diploma or equivalent.
• Experience Level:0–2 years.
• Skills and Competencies:Proficient in English, strong customer service skills, problem-solving abilities, basic technical skills.
• Responsibilities and Duties:Ability to manage call center operations and conduct sales pitching when necessary.
• Qualities and Traits:Strong communication skills, patience, and a customer-oriented mindset.