Airline Associate - CSR

The Hird Corp.

C$466-583[Monthly]
On-site - Cebu<1 Yr ExpHigh/Senior High SchoolFull-time
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Job Description

Benefits

  • Employee Recognition and Rewards

    Commission, Performance Bonus, Holiday Gifts, Incentives

  • Government Mandated Benefits

    13th Month Pay, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS

  • Insurance Health & Wellness

    HMO

Location: IT PARK, LAHUG, CEBU CITY

Schedule: NIGHT SHIFT/ SHIFTING SCHEDULE


Take your career to new heights! Join our growing Airline Support team and be part of an exciting, fast-paced environment where you help travelers experience smooth and stress-free journeys.


Job Description

As a Customer Service Representative for our Airline Account, you will assist passengers with flight bookings, schedule changes, ticketing concerns, baggage inquiries, and general travel support. You will provide accurate information and ensure a positive customer experience with every interaction.


Key Responsibilities

  • Handle inbound and outbound calls related to airline services
  • Assist customers with reservations, rebooking, cancellations, and upgrades
  • Provide information on flight schedules, policies, and travel requirements
  • Resolve concerns in a professional, timely, and customer-focused manner
  • Maintain accurate records of customer interactions


Qualifications

  • At least 6 months BPO or call center experience
  • College Graduate, 2nd Year College Undergraduate (minimum 4 semesters), or Senior High School Graduate
  • Strong English communication and customer service skills
  • Willing to work onsite and on shifting schedules, including night shifts
  • Experience in airline, travel, or hospitality accounts is a plus


Why Join Us?

  • Competitive salary package and performance incentives
  • HMO coverage
  • Paid training and career growth opportunities
  • Supportive and dynamic team environment


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Francine Maurine Brigoli

Talent Acquisition SpecialistThe Hird Corp.

Active within three days

Working Location

Wipro Limited - Ayala Central Bloc. Cebu IT Park, I. Villa St, Brgy. Apas, Cebu City, 6000 Cebu, Philippines

Posted on 06 January 2026

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