Description

• Manage incoming calls and customer inquiries with professionalism and empathy.
• Provide knowledgeable answers to customer questions and resolve any issues promptly.
• Maintain customer accounts and documentation accurately.
• Collaborate with team members to enhance service quality and efficiency.
• Identify and escalate priority issues to the appropriate teams when necessary.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: 0–2 years
• Skills and Competencies: Proficient in English language, strong customer service orientation, excellent people skills
• Skills and Competencies: Effective interpersonal skills and a team player attitude
• Qualities and Traits: Strong problem-solving abilities and attention to detail
• Responsibilities and Duties: Experience in a call center environment preferred, but not required