1. Serve as the first point of contact for customer inquiries.
2. Provide accurate information regarding products and services.
3. Resolve customer complaints promptly and efficiently.
4. Maintain a positive, empathetic, and professional attitude.
5. Document interactions and feedback in the CRM system.
6. Collaborate with team members to improve the customer experience.

Requirements:

• Educational Qualifications: A diploma in any field is required.
• Experience Level: Less than 1 year of experience in customer service preferred.
• Skills and Competencies: Proficiency in English language, strong customer service orientation, problem-solving abilities, exceptional organizational skills, and effective people skills.
• Working Conditions: Office environment with possible remote work options.
• Qualities and Traits: Strong work ethic, interpersonal skills, and a positive attitude.