Spanish Bilingual Customer Service Representative
IQOR - Clark Pampanga
Job Description
Benefits
Employee Recognition and Rewards
Performance Bonus
Government Mandated Benefits
13th Month Pay, Paid Holidays
Insurance Health & Wellness
Health Insurance
Professional Development
Job Training, Professional Development
Time Off & Leave
Compassionate Leave
- We are seeking a Spanish Bilingual Customer Service Representative to join our team. In this role, you will assist customers by providing product and service information, resolving issues, and ensuring a high level of customer satisfaction. You will communicate with customers in both Spanish and English, handling inquiries via phone, email, and chat.
- Key Responsibilities:
- Respond to customer inquiries in Spanish and English via phone, email, and chat.
- Provide accurate information about products, services, and company policies.
- Resolve customer complaints efficiently and professionally.
- Process orders, returns, and account updates.
- Maintain detailed records of customer interactions and transactions.
- Escalate complex issues to the appropriate department as needed.
- Follow company guidelines and customer service best practices.
- Preferred Qualifications:
- Experience in a call center or customer support environment.
- Familiarity with company-specific products or industry knowledge.
- Ability to work flexible hours, including evenings and weekends if needed.
- Benefits:
- Competitive salary and performance-based incentives.
- Paid time off and holiday pay.
- Career growth opportunities and training programs.
- Fluent in Spanish and English (both written and verbal).
- Previous customer service experience is preferred.
- Strong communication and problem-solving skills.
- Ability to handle a high volume of inquiries in a fast-paced environment.
- Proficiency in computer applications, including CRM systems.
- High school diploma or equivalent.
Joven Bantigue
HR ManagerIQOR - Clark Pampanga
Working Location
CLARK SM TECHNOHUB BPO 1&2 ANGELES CITY, PAMPANGA, clark freeport. 5H65+JCM, Clark Ave, Angeles, Pampanga, Philippines
Posted on 20 February 2025
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