Customer Service Representative
Metacom Business Process Outsourcing
Job Description
Benefits
Employee Recognition and Rewards
Equity Incentive Plan, Performance Bonus, Anniversary Gifts, Employee Recognition Program
Government Mandated Benefits
13th Month Pay, Employee Loan, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS
Insurance Health & Wellness
Accidental Death & Dismemberment Insurance, HMO
Perks Benefits
Annual Company Trip, Parking Space, Sleeping Quarters
Professional Development
Job Training, Professional Development
Time Off & Leave
Maternity & Paternity Leave, Sick Leave, Vacation Leave
Description
- Respond to customer inquiries via phone, email, and chat.
- Resolve complaints and provide effective solutions.
- Maintain customer records and documentation.
- Collaborate with team members to improve service quality.
- Upsell products and services when appropriate.
- Stay updated on product knowledge and company policies.
Requirements
- Educational Qualifications: Bachelor’s degree in a relevant field.
- Experience Level: Less than 1 year of experience in customer service or related roles.
- Skills and Competencies: Strong interpersonal skills, back office support, sales pipeline management, technical proficiency, and problem-solving abilities.
- Responsibilities and Duties: Providing customer support, handling inquiries, and ensuring customer satisfaction.
- Working Conditions: Office environment; may involve long hours at a desk.
- Qualities and Traits: Team player, organized, financially literate, and fluent in English.
Elizabeth Agapito
HR ManagerMetacom Business Process Outsourcing
Reply Today 0 Times
Working Location
3-5, Cognizant Philippines - 18/20 Building. 3rd to 5th Floors 18 Upper McKinley Bldg Upper McKinley Road, McKinley Hill Exit, Taguig City, 1634 Metro Manila, Philippines
Posted on 10 June 2025
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101-500 Employees
BPO & Call Center
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