Qualifications:

• Graduate of any 4-year course
• With experience in using CSR system
• With good interpersonal skills and pleasing personality
• Willing to be assigned at 205. D.Tuazon St, Brgy Maharlika, Quezon City - New World Diagnostics Headquarters (Near Banawe and Retiro)
• Can start ASAP

Brief Job Description

• Collects relevant customer information and encodes them in the company database
• Collaborates with the sales and marketing team to develop efficient methods for handling issues with larger revenue customers
• Works on special short-term projects to offer customized support for new products or products at end-of-life.
• Monitors the customer satisfaction levels and develop methods for increasing them.
• Assist in creating ways for delivering excellent customer service to irate or problematic customers.
• Prepares to customer inquiries by studying products, service, and customer service processes.
• Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer’s understanding of information and answer.
• Records customer inquiries by documenting inquiry and response in customers’ accounts.
• Gives prices, computation, test preparation needed by customers/clients.
• Improves quality service by recommending improved processes; identifying new product and service applications.
• Updates job knowledge by participating in educational opportunities.
• Creates and maintains computer files for follow-up action.
• Coordinates all concerns to the designated department.
• Accomplishes customer service and organization mission by completing related results as needed.

Job Types: Fixed term, Temporary

Schedule:

• 8 hour shift

Education:

• Bachelor's (Preferred)

Experience:

• Customer Service Representative: 1 year (Preferred)

Language:

• English (Preferred)

Please refer to job description.