Customer Service Representative
Gilas Gaming Philippines Inc.
Job Description
Benefits
Allowances
Meal Allowance
Government Mandated Benefits
13th Month Pay, Employee Loan, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS
Insurance Health & Wellness
HMO
Time Off & Leave
Bereavement Leave, Birthday Leave, Maternity & Paternity Leave, Sick Leave, Solo Parent Leave, Special Leave for Women, Vacation Leave
Description
- Handle customer inquiries via phone, email, and chat.
- Address customer inquiries, resolve issues, and provide product information.
- Provide accurate information about products and services.
- Resolve customer complaints and issues efficiently.
- Maintain customer satisfaction by delivering exceptional service.
- Document interactions and feedback for improvement.
- Collaborate with other departments to enhance customer experience.
Requirements
- Educational Qualifications: A Bachelor's degree in a relevant field is required.
- Experience Level: 1-3 years of experience in customer service or related roles.
- Skills and Competencies: Excellent communication, problem-solving, and interpersonal skills.
- Working Conditions: Fast-paced office environment with potential evening or weekend shifts.
- Qualities and Traits: Patience, empathy, and a strong work ethic are essential.
Jermay Mallannao
HR ManagerGilas Gaming Philippines Inc.
Active within seven days
Working Location
12 th Floor, 1 Aseana Ave. 1 Aseana Ave, Parañaque, 1701 Metro Manila, Philippines
Posted on 27 May 2025
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