• Answer incoming calls and emails from customers regarding product information, orders, billing, and general inquiries.
• Address customer concerns and complaints promptly and professionally, finding solutions to resolve issues.
• Provide detailed product information and explain features and benefits to customers.
• Manage customer accounts and update relevant information in CRM systems.

Sales Generation:

• Actively identify potential sales opportunities by engaging customers in conversations and understanding their needs.
• Cross-sell and upsell products or services based on customer requirements.
• Generate leads through outbound calls and email campaigns.
• Qualify leads and schedule appointments for sales team members when necessary.
• Negotiate pricing and close sales deals.

• Customer Service Representative: 1 year (Preferred)
• Bachelor's degree required