Be One of Us - Cooee Inc Customer Service Representative

Customer Service Representative

Be One of Us - Cooee Inc

Negotiable

On-site - Makati1-3 Yrs ExpDiplomaFull-time

Description

DAYSHIFT | Fulltime | Makati (Hybrid Setup)

Open to candidates with at least 2 years of relevant experience in a customer service role.
Excellent verbal and written communication skills (phone and email)
Strong problem-solving abilities.
Basic proficiency with Microsoft Office Suite.

About The Role

We have partnered with a company with a vision to provide businesses, organizations and individuals Australia-wide with competitively priced high-quality office furniture and interior solutions.

You will be joining a fast-growing online division, who will be responsible for providing post-sales support to new and existing customers, as well as managing orders by liaising with all internal stakeholders.

Why Cooee

Because we believe in the power of human connection. Because we are committed to flourishing human potential. Because we dream of a world where each one of us walks along the path to who we are and the best that we can be. This is Why we do What we do To be a part of transformation one person, one community, one business at a time.

We are One Team committed to investing in relationships fueled by trust and anchored on the One Shared Vision to transform through connection. We believe this is where the strength of Cooee and our partnerships lie in having clarity and conviction in purpose.

What Youll Be Working On

Liaise with customers for post-sales enquiries, including delivery updates and taking product and service feedback.
Liaise with customers and suppliers for any warranty claims of products.
Administrative and support services.
Liaise with the warehouse regarding shipment of goods and any inventory issues.
Maintain a strong and positive relationship with all customers, and ensure swift fulfillment of all customer needs.
Providing assistance to senior project managers for the preparation, compilation and presentation of larger commercial fit-out projects

What Were Looking For

Candidates with at least 2 years of relevant experience in a customer service role
Posses strong enthusiasm for learning and personal growth..
Excellent verbal and written communication skills (phone and email)
Strong problem-solving abilities.
Excellent interpersonal skills.
Basic proficiency with Microsoft Office Suite.
High attention to detail and accuracy.
Ability to work both independently and collaboratively within a team.
Capable of prioritizing tasks, multitasking, and managing time effectively.

Job Type: Full-time, Day Shift

Work Setup:

Iloilo Office: Onsite- 2nd Floor Iloilo Gateway Hotel & Suites, Brgy. Mali-ao, Pavia, Iloilo City, Philippines

Manila Office: Hybrid - 2nd Floor, Vicente Madrigal Bldg. Ayala Ave. Makati City, Philippines

Requirements

Please refer to job description.

Communication SkillsProblem SolvingEmpathyActive ListeningTime ManagementCustomer Relationship ManagementConflict ResolutionMultitaskingAdaptabilityProduct Knowledge