Customer Service Manager
One Point Contact Inc.
Job Description
Benefits
Government Mandated Benefits
13th Month Pay, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS
Time Off & Leave
Sick Leave, Vacation Leave
Description
- Oversee the customer service team to ensure high-quality support.
- Develop and implement customer service policies and procedures.
- Monitor customer interactions and feedback for continuous improvement.
- Train and mentor staff to enhance skills and productivity.
- Manage escalated customer issues and resolve complaints effectively.
- Analyze performance metrics to drive service enhancements.
- Educational Qualifications: Bachelor’s degree in Business Administration or related field.
- Experience Level: 3-5 years in customer service or account management.
- Skills and Competencies: Proficiency in English, strong people skills, technical aptitude, and effective interpersonal abilities.
- Working Conditions: Fast-paced call center environment with potential back office support responsibilities.
- Qualities and Traits: Strong work ethic, discretion, and ability to manage diverse situations.
Kristine Maquiling
Recruitment ManagerOne Point Contact Inc.
Active within three days
Working Location
1605, 833 Kamagong (Pike) Street, Pasig City, 1605 Metro Manila, Philippines
Posted on 08 August 2025
Explore similar jobs
View more similar jobsTeam Leader (BPO)
Offshore Business ProcessingC$971-1.1K[Monthly]
On-site - Pasig3-5 Yrs ExpEdu not requiredFull-time
Funcion JocilleSourcing Specialist
Service Manager
HR Primo Management ServicesC$849-1.1K[Monthly]
On-site - Pasig3-5 Yrs ExpBachelorFull-time
HR PrimoHR Officer
Team Lead - Mobility Account
RSD Human Resource Management ConsultancyC$971-1.1K[Monthly]
On-site - Pasig1-3 Yrs ExpBachelorFull-time
Robii Cerilorecruiter
Customer Service Manager
RCReign International Manpower AgencyC$971-1.2K[Monthly]
On-site - Pasig3-5 Yrs ExpBachelorFull-time
AM GuevarraHR Officer
Customer Service Manager
Cepat Kredit Financing Inc.C$971-1.1K[Monthly]
On-site - Pasig3-5 Yrs ExpBachelorFull-time
Annielou EscalonaHR Officer
One Point Contact Inc.
Unfinanced / Angel
101-500 Employees
Banking & Financial Services
View jobs hiring
Sign In to Chat with Boss
Bossjob Safety Reminder
If the position requires you to work overseas, please be vigilant and beware of fraud.
If you encounter an employer who has the following actions during your job search, please report it immediately
- withholds your ID,
- requires you to provide a guarantee or collects property,
- forces you to invest or raise funds,
- collects illicit benefits,
- or other illegal situations.
